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Terms & Conditions

Book a Car With WILLOGO Anytime, Anywhere

 

These Terms and Conditions (hereinafter referred to as “Terms”) are part of every agreement between Users (CLIENTS) with the arrangement of a transportation service by Willogo.

Deviations from the User Terms is hereby rejected,unless expressly agreed in writing.

Willogo provides ground transportation services via its website and booking Tools using its affiliate network (PARTNERS).

Therefore, WILLOGO makes the necessary arrangements with the PARTNERS in its own name, which provides the Clients with an entitlement to ground transportation. Consequentially, CLIENTS are entitled to demand transportation services and other claims directly from the PARTNERS

The CLIENT uses WILLOGO only as an intermediate/broker or an arranger and not as a transport service.

By submitting a reservation form via our website and or booking Tools to Willogo the Client makes an offer for the conclusion of an arrangement agreement. The object of this agreement is the arrangement of the transportation service to meet the Clients Request.

Willogo next sends the Client an email confirming receipt of the ride details for the transportation service which is to be arranged. By this, willogo confirms only the receipt of the Client Request.

The arrangement agreement between Willogo and the Client for the requested transportation service comes into effect only through a separate email Booking Confirmation. The Client themselves is then entitled to demand the transportation services from the PARTNER directly as well as to make further claims directly against the PARTNER.

 

USER REGISTRATION REQUIREMENTS FOR USINGWILLOGO TOOLS AND SITE

It is the User’s responsibility to ensure that all information that they, or someone else on their behalf, have provided to WILLOGO is complete and accurate.

Using automated methods for registration is prohibited.

 

TRANSFERS, HOURLY BOOKINGS, AND SERVICE CHANGES

 Users can choose between one-way transfers and or hourly transfer. Changes to the ride request such as additional stops, destination changes etc. during transfer by clients may result in additional charges.

Hourly transfers start at the confirmed pickup time on the booking confirmation. Hourly transfers must also start and end within the same geographical area.

 

VEHICLE CLASS AND MODEL, UPGRADE

A Client can choose from different vehicle classes.

The vehicle pictures shown on our website are only illustrative examples. These illustrative vehicle pictures do not entitle any clientthe right to a vehicle model and or class for the booked vehicle service. Vehicle Class and model differ from region to region. Subject to availability, vehicle upgrade is possible at no additional cost to the Client.

 

RIDE TRANSFER, CHILDREN, SAFETY, LUGGAGE AND ANIMALS

Price shown onconfirmation includes the number of pieces of luggage specified on reservation. Excess luggage, very heavy luggage, or the transportation of animals not stated as an additional comment during reservationcould result to extra fees and surcharges.

WILLOGO reserves the right to refuse the transfer of luggage and/or animals which was/were not agreed to. This also applies to animals which are not contained in a closed and suitable transfer container.

To ensure the safety of children and toddlers, Clients are required to request car and booster seats at the time of reservation in the additional and special noted section.

The number of passengers and pieces of luggage specified for a vehicle is an estimation based on factors such as size and weight of guest and luggage and thus, not binding. WILLOGO and its partners can refuse the carriage of guests or luggage if they believe they compromise the space and safety conditions of the vehicle. Payments for service is still due even if transfer is not provided under the conditions stated.

 

DELAYS, CANCELLATIONS, HOURLY, ONE-WAY TRANSFERS, CHANGES AND NO-SHOWS

Delays due to acts of God (thunderstorms, tornado) as well as human conditions (strikes, human errors) will be accommodated up to three hours from the agreed upon time of pick up after which ride will be cancelled and or considered a no show. Situations like these will result in 50% charge being applied to client’s card on file to compensate chauffeur.

For one-way transfers, cancellation is free of charge up to one hour before the agreed pickup time. Hourly transfer cancellations are free of charge up to 24 hours before the agreed pickup time. Any deviations from these will result in full charges being applied to client’s credit card on file. Cancellations can only be done by using the cancel feature in our App or Website.

No shows for transfers are when a client is not available for pickup at the agreed upon designated location and the allowable wait time is exhausted. Full charges are applied to client’s card on file for no shows. No shows without cancellation attracts full charges to client’s card on file.

An existing booking becomes a new booking when changes are made to it and thus, making our terms and conditions applicable.

 

BEHAVIOR IN THE VEHICLE

During the entirety of one way and hourly transfers, all clients must follow the rules and regulations which apply to the relevant Road Traffic Act, within that specific geographical area especially the seatbelt regulations. Any instructions given by the chauffeur must be adhered to. It is the responsibility of the chauffeur to ensure a safe ride. It is therefore prohibited for clients to open the doors whilst vehicles are in motion, throw any objects from the vehicle, and/or stick body parts out of or shout from the vehicle.

Smoking is strictly prohibited in all our vehicles. Eating can be allowed to some extent and with prior agreement and arrangement with the chauffeur. If the clientsignore this, they are liable to pay not only the cost for the cleaning of the vehicle but also compensate for the loss of business due to the downtime of the vehicle.

Any unacceptable behavior from clients during transfer will result in the transfer been discontinued and full charges applied to client card on file.

 

COMPENSATION AND PAYMENT

The compensation claim of WILLOGO is specified in the Reservation Confirmation. Compensation is determined by the chosen vehicle class, the distance, how far in advance the ride is booked, as well as the pickup time and possibly the location. Also, additional requested services such as multilingual chauffeur, individual vehicle labeling, additional stops, bulky luggage, car seats for children, etc. may cause the price to increase.

 

 RIDE CHANGES

Passenger requested stops on route during a point-to-point reservation will be charged $20.00 per stop for maximum of 15 minutes, and charges will revert to WILLOGO hourly rate after 15 minutes.

Passenger requested stops off route for point-to-point reservations, additional charges will revert to WILLOGOServices’ hourly rate.

Any changes made to hourly booking such as additional hours after the agreed upon time will be billed at the current WILLOGO hourly charges.

All hourly transfers will be conducted within a 50-mile radius (80km). Any additional miles after the allowable mileage will incur a surcharge of $4.00 per mile.

If the distance or number of hours are less than originally booked, the price remains unaffected.

 

WAITING TIMES FOR TRANSFER SERVICES

One hour of free waiting time given on all Airport pickups from the official posted arrival time.  Additional waiting time will be calculated in increments of 15 minutes at the vehicle's hourly rate. 20% gratuity, tolls and parking are additional.

For all other reservations 15 minutes of free wait time is given. Any additional wait time will be charged in 15-minute increments based on the hourly rate for that particular vehicle.

WILLOGO does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 15 minutes.

 

WILLOGO WEBSITES AND OF THIRD PARTIES LIABILITY

WILLOGO is not liable for the accuracy, completeness, reliability, or timeliness of the free content and programs on its website and or Tools, nor for any damage arising from, except to the extent that such damages are caused intentionally or by gross negligence. This applies to all kinds of damage, especially damage caused by errors, delays or interruptions in the transmission, or problems with technical equipment and service, incorrect content, omissions, loss or deletion of data, viruses or in any other way due to the use of this online offer. We do notaccept no responsibility for the content, accuracy, legality and functionality of third-party websites which are referred to through links. Accessing these pages through hyperlinks is done at the risk of the client.

The User releases WILLOGO of all claims and expenses, including appr Legal fees, levied against willogo by a third party for any use of its sites andTools by the User which violates the contract or is a breach of these Terms.

WILLOGO RESERVES THE RIGHT TO CHANGE ITS TERMS AND CONDITIONS AT ANY TIME WITHOUT GIVING PRIOR NOTICE. ANY TERMS AND CONDITIONS NOT INCLUDED ON THIS PAGE ARE SUBJECT TO THE SOLE DISCRETION OF WILLOGO.

 

NO UNAUTHORIZED USE OF THIS SITE OR ITS CONTENT IS ALLOWED WITHOUT WRITTEN CONSENT FROM WILLOGO. ALL CONTENT AND IMAGES COPYRIGHT © 2019. WILLOGO.  ALL RIGHTS RESERVED.

 

 

 

 

 

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